Job Description

The Embalmer is responsible for preparing the deceased's body for burial.

• Transfers decedents, embalms, dresses, caskets, and prepares deceased on an as-needed basis (per appropriate licensing) to the instructions obtained from the family
• Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
• Acts to improve market share through participation in community events, groups, organizations, and other community relationships as assigned by your supervisor
• Communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations
• Meets with client families to listen, educate, and arrange personalized funeral services and ensure their experience with the business is of the highest quality
• Utilizes systems/technology, i.e., Matthews/Aurora Advisor in place to review merchandise options, enter contracts, and complete necessary forms at the time of arrangement conversation
• Completes tasks and details resulting from the arrangement conference
• Ensures proper paperwork, including permits and certificates, are completed timely and follows relevant laws and regulation
• Conducts and attends funeral services regularly
• Leads all post-service follow-ups as needed

• High school diploma or the equivalent
• Completed mortuary school
• Ability to work on-call/first call, in rotation as assigned, i.e., phone, face to face, at the hospital, hospice, or residence as needed
• Valid state-issued Embalmer license (as per state licensing requirements)
• Minimum one year of experience in customer service
• Minimum one year of work experience in the funeral industry is preferred
• Ability to do decedent care, i.e., embalming (per state requirements)
• Ability to keep all licenses and continuing education requirements current and in good standing
• Organizational and planning skills; time management skills, and the ability to prioritize work
• Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to lift 150lbs safely
• Valid state-issued driver's license with a clear driving record

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