Job Description

Community Association Manager

Makena is seeking a Community Association Manager to join the HOA Department. The Community Association Manager (CAM) is responsible for the comprehensive management, administration, and strategic oversight of assigned community associations. This role serves as the primary liaison between the Board of Directors, homeowners, vendors, and external stakeholders, ensuring the community operates in alignment with governing documents, financial objectives, and long-term strategic goals. This position requires minimum travel for two days per month from Maui to Kauai.

Responsibilities

• Serve as the primary advisor and liaison to the Board of Directors, homeowners, and committees for Makena Golf & Beach Club and North Shore Preserve.
• Prepare and deliver Board meeting agendas, management reports, and Board packages within established timelines.
• Attend Board meetings and annual meetings.
• Provide proactive guidance to the Board on operational, financial, and strategic matters.
• Ensure the Board is informed of significant issues, including legal actions, risk factors, and community impacts.
• Develop annual goals and objectives that inform operating and capital budgets.
• Review monthly financial statements and present clear, concise management summaries to the Board.
• Monitor assessment collections, delinquencies, and overall financial health of the association.
• Analyze budget variances, identify trends, and proactively communicate risks and recommendations.
• Actively participate in long-term strategic planning, incorporating resident feedback and evolving community needs.
• Maintain accurate and organized association records, including contracts, unit files, and official documentation.
• Ensure effective use of management tools such as annual calendars, action item tracking, and project plans.
• Oversee accounts payable processes in accordance with internal procedures.
• Assist in managing vendor relationships including procurement, contract negotiation, and performance evaluation.
• Provide recommendations to the Board regarding capital improvements and long-term maintenance planning.
• Maintain a comprehensive understanding of the community's Covenants, Conditions & Restrictions (CC&Rs) and ensure compliance.
• Support architectural review processes and enforce community standards through inspections and communication.
• Ensure operations align with governing documents, state regulations, and internal policies.
• Support the activation and onboarding of new communities, including budget development, insurance procurement, and establishment of governing structures.
• Perform other responsibilities as assigned to support the needs of the Association and management company.
• Other duties as needed.

Qualifications

• Bachelor's degree in Business Administration, Hospitality, or related field (preferred).
• Professional certification in community association management (CAM, CMCA, AMS, and/or PCAM) required.
• 3–5+ years of community association or property management experience, preferably in a high-service or resort-style environment.
• Strong financial acumen, including budgeting, forecasting, and financial analysis.
• Excellent communication skills.
• Proficiency with property management systems and Microsoft Office Suite.
• Ability to lift and carry items up to 50 pounds as needed.

Core Competencies

• Strategic thinking and planning
• Relationship management and communication
• Problem-solving and decision-making
• Attention to detail and execution
• Ability to work in a team environment
• Ability to stay calm and focused during the busiest of times
• Ability to work a flexible schedule, including evenings, weekends, and holidays and a shift greater than eight (8) hours in length.
• Ability to read, write, speak and understand English; additional languages preferred
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors, standing, walking, and moving for periods of greater than four (4) hours, and lifting, carrying, bending, stooping, squatting, reaching, pushing and pulling

Benefits

• Competitive Pay + Bonus
• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and 11 Paid Holidays
• Professional development and upward mobility opportunities

About Us

Makena Golf & Beach Club is an island dreamscape spread across Mauiʻs southern leeward coast that spans from turquoise sea to rolling mountaintops. Makena is a private, members-only community that honors Makena ' s rich cultural heritage and takes to heart the responsibility to support its abundant nature and a sustainable future. Makena offers its members an 18-hole golf course designed by Robert Trent Jones, Jr.; a private beach club with resort pools and cabanas; a world-class spa and fitness center; a kids club, tennis and pickleball courts; multiple indoor and outdoor dining venues; and Discovery ' s signature Outdoor Pursuits program. At Makena, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences.

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world.

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